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  • M.Clark
    We received exceptional service.
  • T.A. Mark.
    The vehicle we bought was very new and clean.

FAQ

RENTAL TERMS

ARTICLE 1 – GENERAL TERMS

  • The Owner rents the vehicle to the Renter for a predetermined period, subject to the conditions outlined below. By signing this contract, the Renter agrees to return the vehicle without any damage, including its five tires (including the spare tire), tools, related documents (Vehicle Registration, Insurance Policy, Maps, etc.), and all accessories at the specified date, time, and location.

  • If the Renter fails to return the vehicle to the agreed location, they must cover the expenses related to the driver, fuel, etc. These costs will be calculated by the Owner at the vehicle’s pickup location and charged to the Renter.

  • The Renter has inspected the vehicle upon receiving it and is therefore responsible for any damages not noted at the time of delivery.

  • It is strictly prohibited to transport any illegal or prohibited goods and items in the vehicle under Turkish law.

  • The vehicle may not be used for any illegal purposes or for assisting in any unlawful activity.

  • Overloading the vehicle beyond its carrying capacity is prohibited. The vehicle cannot be used for transporting goods under conditions that could damage its structural integrity, considering road and weather conditions.

  • The Renter may not make any modifications, additions, or alterations to the vehicle without the Owner’s permission.

  • The vehicle cannot be used to tow, push, or transport stationary objects or other vehicles without the Owner’s consent.

  • The vehicle is strictly prohibited from being used for racing, speed testing, rally participation, endurance tests, motorsports, or on roads closed to traffic.

  • The Renter is not allowed to drive the vehicle under the influence of alcohol or drugs.

  • The vehicle cannot be used for commercial transportation purposes, even if payments are made.

  • Only the Renter and any additional drivers listed in the contract are permitted to drive the vehicle. Allowing unauthorized individuals to drive is strictly forbidden.

  • The Renter must be at least 21 years old and possess a valid local or international driver's license obtained at least three years prior. The Renter cannot allow any third parties to drive the vehicle without the Owner’s permission. If this rule is violated, all insurance coverage will become void, and the Owner reserves the right to reclaim the vehicle under the conditions specified in Article 2.

  • When not in use, the Renter must ensure the vehicle is parked securely in a closed and locked area. In case of theft, the Renter must notify the Owner within one hour of discovering the incident and report it to the nearest police station, following the Owner’s instructions. If the vehicle is found within 45 days, the Renter must pay the rental fee until the recovery date. If the vehicle is not recovered, the Renter must compensate the Owner for the cost of a new model replacement.

  • The Renter must return all vehicle documents (Vehicle Registration, Insurance Policy, License Plates, etc.). If not returned, rental fees will continue until the documents are provided. If lost, the Renter must cover all costs for document replacement and any related financial losses.

  • If the vehicle is confiscated or impounded by authorities, the Renter is responsible for all related expenses to recover it.

  • During the rental period, the Renter is responsible for the vehicle’s maintenance and repair. If the Owner requests the vehicle for maintenance, the Renter must comply. The Owner may provide a temporary replacement vehicle. The Renter is liable for repair costs due to use or accidents, including spare parts and tire replacements. However, damages not caused by use or accidents (e.g., freezing) are also the Renter's responsibility. The Owner may charge the rental rate for the period the vehicle is unusable.

  • The Owner is not responsible for any lost or damaged belongings left in or on the vehicle.

  • The rental duration is as follows:

    • Daily: 24 hours

    • Weekly: 7 days

    • Monthly: 30 days

    • Yearly: 365 days

  • The Owner reserves the right to terminate the contract at any time without justification or compensation. If this occurs, the Renter must return the vehicle to the nearest rental station.

  • If the Owner cancels the contract, any unused rental period may be refunded, except in cases where deductions are made for damages. The Owner also reserves the right to change the make, model, and type of the vehicle as stated in the contract. Any changes to the agreement must be documented in writing; otherwise, they are invalid.

  • Both parties agree to provide necessary assistance in cases of third-party claims and legal proceedings. The Owner may assume the Renter's legal rights upon request, and legal expenses will be shared proportionally.

  • Vehicles cannot be taken outside of Turkey without the Owner’s permission. Any disputes will be resolved under Turkish law in Turkish courts and enforcement offices.

  • The Renter may not transfer, assign, or pledge their contractual rights in any manner that could damage the vehicle. If this obligation is violated, the Owner has the right to reclaim the vehicle without notice or legal proceedings.

  • The Renter acknowledges that they are not an agent, representative, or employee of the Owner. Therefore, they accept full responsibility for any damages to third parties resulting from the vehicle’s use, including financial, legal, and moral liabilities. The Owner retains rights regarding liens, claims, and set-offs.

  • In case of any discrepancy between copies of the contract, the original document shall prevail.

  • The vehicle may only be driven by individuals listed in the contract and registered in the police system. If the primary driver allows unauthorized individuals to drive, they will be liable for all related fees and will forfeit any blocked deposit at the rental office.

NOTE: Foreign guests cannot rent a vehicle if more than six months have passed since their entry into Turkey.


ARTICLE 2 – PAYMENT

  • After the contract is signed, the Owner may request an advance payment of approximately 20% of the total rental fee.

  • For credit card payments, a deposit amount will be collected from the Renter’s credit card via the VPS (Virtual POS System). This deposit may be used to cover traffic fines and any outstanding claims.

  • The daily refund limit for deposits is 20,000 TL. If the deposit exceeds this amount, it will be refunded in installments.

  • The final rental cost will be determined at the end of the rental period. Fees are calculated based on the Central Bank of the Republic of Turkey (CBRT) exchange rate.

  • Reservations must be canceled at least 24 hours before the scheduled pickup time. If canceled later, the Renter must pay a one-day rental fee.


ARTICLE 3 – INSURANCE

  • The Owner has insured the vehicle in compliance with the mandatory liability insurance required by traffic laws.

  • The Renter can opt for additional insurance coverage (SCDW – Super Collision Damage Waiver) by paying an extra daily fee to reduce their liability for vehicle damages.

RENTAL TERMS
FAQ

Frequently Asked Questions (FAQ)

1. What documents are required to rent a car?
You will need a valid ID, a passport (which is a must for all rentals), a driving license with at least 3 years of experience, and a credit card.

2. What is the minimum age for renting a car?
The minimum age is usually 21. For luxury vehicles, the minimum age may be 25. Additionally, 3 years of driving experience is required.

3. Do I need to pay a deposit?
In Montenegro and Albania, no deposit is required. In other locations, deposit policies depend on the vehicle category.

4. Are insurance fees included in the rental price?
Basic insurance is included in the price. Additional insurance options like full coverage are available for an extra cost.

5. What is included in the rental price?
The price typically includes unlimited mileage, basic insurance, and taxes. Extras like baby seats, additional drivers, or full insurance require an additional fee.

6. How does the pick-up and drop-off process work?
You can pick up the car from your chosen location and return it either to the same location or another branch. The details are determined during the reservation process.

7. Can I cancel my reservation?
Yes, we offer free cancellation for all reservations.

8. Can I add an additional driver?
Yes, additional drivers can be added for a small daily fee.

9. Is smoking allowed in the vehicles?
No, smoking is strictly prohibited in our vehicles. Cleaning fees will apply if this rule is violated.

10. What payment methods do you accept?
We accept credit and debit cards. Cash payments may be accepted at certain locations; please inquire during the reservation process.

11. What is your fuel policy?
The vehicle must be returned with the same fuel level as when it was picked up. Otherwise, a refueling fee will apply.

12. What is the minimum rental period?
The minimum rental period is generally 24 hours. Shorter rentals may be subject to a daily rate.

FAQ
The key points to consider when renting a car

1. Document Requirements

  • ID and Driver's License: A valid ID and a driver’s license with at least 3 years of experience are required.
  • Passport: If you’re renting as a tourist, a passport is required.
  • Credit Card: Most rental companies require a credit card to hold a deposit.

2. Insurance and Coverage

  • Basic Insurance: The rental price typically includes mandatory third-party insurance.
  • Additional Insurance Options: Options like full coverage insurance are available for an extra cost.
  • Insurance Details: It's important to check the details of the insurance, including the excess amounts and what is covered.

3. Vehicle Condition and Mileage

  • Vehicle Condition: Inspect the car for any scratches, dents, or damages when picking it up and report them to the company.
  • Mileage: Ensure you understand the mileage policy. Some companies offer unlimited mileage, while others have a limit.

4. Deposit and Fuel Policy

  • Deposit: A deposit may be required when renting the car. This can be charged in case of damages or if the fuel level is not as it was when you picked up the vehicle.
  • Fuel Policy: The car should be returned with the same fuel level as when it was picked up. A refueling fee may apply if the fuel level is lower.

5. Pickup and Drop-off Process

  • Car Pickup: Carefully read the contract and check the condition of the car at the time of pickup.
  • Car Drop-off: Return the car on time to avoid extra charges. Late return fees may apply.

6. Extras and Optional Services

  • Additional Driver: If multiple people will be driving the car, you can add an additional driver for a small daily fee.
  • Child Seat and Other Equipment: If you need extra equipment such as a child seat or GPS, request these in advance.

7. Car Type and Category

  • Car Type: Choose the car that best suits your needs. Luxury vehicles offer more comfort but come at a higher price.
  • Price and Categories: Car prices vary depending on the category. Select a car within your budget.

8. Rental Terms and Cancellation Policy

  • Rental Agreement: Read the rental agreement carefully and ensure you understand all terms.
  • Cancellation Policy: Check the cancellation policy to see if you can cancel your reservation for free.

9. Follow Traffic Rules

  • Local Traffic Rules: Learn the local traffic rules and ensure you comply with them, such as speed limits and parking restrictions.

10. In Case of Damage

  • Damage Report: In case of an accident or damage, inform the rental company immediately and fill out the required report.
The key points to consider when renting a car
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