Frequently Asked Questions (FAQ)
1. What documents are required to rent a car?
You will need a valid ID, a passport (which is a must for all rentals), a driving license with at least 3 years of experience, and a credit card.
2. What is the minimum age for renting a car?
The minimum age is usually 21. For luxury vehicles, the minimum age may be 25. Additionally, 3 years of driving experience is required.
3. Do I need to pay a deposit?
In Montenegro and Albania, no deposit is required. In other locations, deposit policies depend on the vehicle category.
4. Are insurance fees included in the rental price?
Basic insurance is included in the price. Additional insurance options like full coverage are available for an extra cost.
5. What is included in the rental price?
The price typically includes unlimited mileage, basic insurance, and taxes. Extras like baby seats, additional drivers, or full insurance require an additional fee.
6. How does the pick-up and drop-off process work?
You can pick up the car from your chosen location and return it either to the same location or another branch. The details are determined during the reservation process.
7. Can I cancel my reservation?
Yes, we offer free cancellation for all reservations.
8. Can I add an additional driver?
Yes, additional drivers can be added for a small daily fee.
9. Is smoking allowed in the vehicles?
No, smoking is strictly prohibited in our vehicles. Cleaning fees will apply if this rule is violated.
10. What payment methods do you accept?
We accept credit and debit cards. Cash payments may be accepted at certain locations; please inquire during the reservation process.
11. What is your fuel policy?
The vehicle must be returned with the same fuel level as when it was picked up. Otherwise, a refueling fee will apply.
12. What is the minimum rental period?
The minimum rental period is generally 24 hours. Shorter rentals may be subject to a daily rate.